News

FAQ (Frequently Asked Questions)
Q1: What types of pets are your products suitable for? A: All products of WAGNESTG are designed for small, medium, and large pets, covering small pets such as hamsters, rabbits, birds, medium-sized cats and dogs, and large-breed dogs. You can select suitable products according to your pet’s size, age, and usage scenarios. Q2: How can I track my order? A: After your order is shipped, we will send a shipping confirmation email with a unique tracking number and tracking link to your registered email address. You can check the real-time... Read more...
Return & Refund Policy
WAGNESTG adheres to a customer-first after-sales principle. This Return & Refund Policy clarifies the return eligibility, process, and refund rules to protect the legitimate rights and interests of all customers. Return Eligibility & Time Limit We support returns and exchanges within 30 calendar days from the date of order delivery. To be eligible for return, the product must be unused, unwashed, undamaged, and kept in its original intact packaging with all accessories, tags, and manuals complete. Products damaged due to personal use, improper operation, artificial damage, or missing accessories are... Read more...
Shipping Policy
This Shipping Policy outlines the order processing, shipping rules, delivery timeframes, and relevant terms for all orders placed on WAGNESTG store, applicable to all domestic orders in the United States. Order Processing Time All orders will be processed and inspected within 1–3 business days after payment confirmation (excluding weekends and US public holidays). Once your order is shipped, you will receive an official shipping confirmation email with a tracking number and logistics query link to monitor your delivery status in real time. Delivery Timeframe Standard domestic shipping within the United... Read more...
Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the WAGNESTG Shopify store website, products, and services. By browsing our website, placing orders, and purchasing our products, you agree to abide by these Terms and all applicable United States federal and state laws. General Rules All products sold on WAGNESTG are for personal pet daily use only. Any commercial resale, illegal use, or unauthorized modification of our products is strictly prohibited. You agree not to use our website for any fraudulent, harmful, or illegal activities that may... Read more...
Privacy Policy
This Privacy Policy explains how WAGNESTG (“we”, “us”, or “our”) collects, uses, stores, protects, and discloses personal information obtained from users (“you” or “customers”) who visit and purchase products from our official Shopify store. This policy applies to all visitors, users, and purchasers of our services and products. Information We Collect We collect personal information that you voluntarily provide to us when placing an order, creating an account, or contacting customer service, including but not limited to your full name, shipping address, billing address, email address, phone number, and order... Read more...
Contact Us
Brand Name: WAGNESTG Physical Address: 620 Lewis Ferry Rd, Statesville, North Carolina, 28677, United States Email Address: RoloRasbery5785@hotmail.com Customer Service Support We are committed to providing fast and professional customer support for all order inquiries, product consultations, after-sales issues, and policy questions. Please feel free to contact us via email for any questions or suggestions. Our customer service team will respond to your message within 24–48 business hours to resolve your concerns efficiently. Business Hours: Monday – Friday (9:00 AM – 6:00 PM EST), excluding US public holidays.   Read more...
About Us
Welcome to WAGNESTG, your trusted one-stop destination for premium pet supplies for small, medium, and large pets of all breeds and ages. Founded by passionate pet lovers, our brand is dedicated to creating safe, comfortable, durable, and lifestyle-friendly products that enhance the daily life of every furry family member. At WAGNESTG, we believe every pet deserves high-quality care and cozy living essentials. We carefully select and design a comprehensive range of pet products covering pet housing, daily necessities, grooming supplies, outdoor accessories, feeding tools, and more, suitable for small animals,... Read more...