This Shipping Policy outlines the order processing, shipping rules, delivery timeframes, and relevant terms for all orders placed on WAGNESTG store, applicable to all domestic orders in the United States.
Order Processing Time
All orders will be processed and inspected within 1–3 business days after payment confirmation (excluding weekends and US public holidays). Once your order is shipped, you will receive an official shipping confirmation email with a tracking number and logistics query link to monitor your delivery status in real time.
Delivery Timeframe
Standard domestic shipping within the United States usually takes 5–10 business days after shipment delivery. Remote areas may require 10–15 business days for delivery. Please note that delivery delays may occur due to uncontrollable factors such as extreme weather, logistics peak seasons, carrier service adjustments, or public emergencies, which are not within our controllable scope.
Shipping Fees & Free Shipping
Shipping fees are calculated based on product weight, size, and delivery destination, which will be automatically displayed at checkout before payment. We regularly launch free shipping promotions for orders that meet the specified amount threshold, and the specific preferential rules are subject to the latest store activity announcements.
Shipping Restrictions & Notes
Currently, we mainly provide shipping services to the United States. For international orders, please contact our customer service to confirm delivery availability and relevant tariffs in advance. All import duties, taxes, and customs clearance fees incurred by international orders shall be borne by the customer.
If your package is lost, damaged, or significantly delayed during transportation, please contact us with your order number and tracking information within 7 days after the estimated delivery date, and we will assist you in verifying and solving the problem.