Q1: What types of pets are your products suitable for?
A: All products of WAGNESTG are designed for small, medium, and large pets, covering small pets such as hamsters, rabbits, birds, medium-sized cats and dogs, and large-breed dogs. You can select suitable products according to your pet’s size, age, and usage scenarios.
Q2: How can I track my order?
A: After your order is shipped, we will send a shipping confirmation email with a unique tracking number and tracking link to your registered email address. You can check the real-time logistics status through the link at any time.
Q3: What should I do if my package is delayed or lost?
A: If your package is delayed beyond the estimated delivery time or shows abnormal logistics information, please contact our customer service via email with your order number. We will cooperate with the logistics carrier to verify the situation and provide follow-up solutions as soon as possible.
Q4: Can I modify or cancel my order after payment?
A: You can apply for order modification or free cancellation before the order is shipped. Once the order has been processed and shipped, modification or cancellation is not supported. You can apply for a return after receiving the goods if needed.
Q5: How long will it take to get my refund?
A: We will initiate the refund within 3–5 business days after receiving and inspecting your returned items. The specific arrival time depends on your payment channel and bank processing progress, generally 7–10 working days.
Q6: Do you offer free shipping services?
A: We provide regular free shipping promotion activities for US domestic orders that reach a certain consumption threshold. The latest free shipping rules will be displayed on our store homepage and checkout page.
Q7: Is my personal payment and contact information safe on your store?
A: Yes. Our Shopify store adopts industry-standard encryption security technology to protect all user personal information and payment data. We will never disclose or sell your private information to any third parties, and your shopping privacy is fully protected.
Q8: What should I do if I receive a defective or wrong product?
A: Please take clear photos or videos of the defective/wrong product and package within 48 hours after receipt, then contact us via email with your order number. We will confirm the problem quickly and arrange free exchange, return or full refund for you.